Can Picafort, synonym for quality!

The Comprehensive System for Tourism Destination Quality project (hereinafter referred to by its initials in Spanish, SICTED) aims to improve the quality of Spanish tourism destinations. The Spanish State Secretary of Tourism (SET), sponsors this project with the support of the Spanish Federation of Municipalities and Provinces (FEMP). They work together with tourism companies and services encompassing  thirty-five different occupations for the end goal of improving tourists’ experiences and satisfaction. Forty-one Santa Margalida establishments currently participate in the SICTED.

The SICTED offers the following benefits to the city of Santa Margalida:

  • The establishment of a permanent administrative structure that focuses on increasing the competitiveness of tourism companies at the destination.
  • The ability to offer a homogenous level of quality across all tourism services. Increased tourist satisfaction and encouraged return visits.
  • Increased involvement and participation from developing tourism companies at the destination. The opportunity to participate in a national project in conjunction with 191 other destinations.

The SICTED offers the following benefits to participating tourism services companies:

  • Improved internal administration, especially regarding processes associated with customer satisfaction.
  • Increased staff qualifications through a four-cycle training plan comprising twenty-four training modules.
  • The opportunity to participate in the largest tourism quality project ever conducted in Spain, together with more than 7,906 other companies.
  • Technical assistance that supports improvement.
  • Access to the Commitment to Tourism Quality distinction.

This distinction is the backing that accredits that the requirements established within the methodology have been met, recognises the efforts the company has made and their commitment to quality and continuous improvement. It also helps them stand out from among the competition. This qualification is valid for two years under the condition of an annual follow-up evaluation. The compulsory visual identification regulations are available to qualification holders on the SICTED platform.

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